{"id":42859,"date":"2022-05-09T07:34:08","date_gmt":"2022-05-09T07:34:08","guid":{"rendered":"https:\/\/rentalistic.com\/?page_id=42859"},"modified":"2026-05-15T19:51:16","modified_gmt":"2026-05-15T19:51:16","slug":"faq","status":"publish","type":"page","link":"https:\/\/rentalistic.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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Frequently Asked Questions (FAQ)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Do you have questions about booking or your stay? You\u2019ve come to the right place! Below, we\u2019ve gathered answers to the most common questions from our guests. If you can\u2019t find the information you need, our support team is always ready to help you personally.<\/p>

At Rentalistic, we prioritize your comfort and time. We know that finding the perfect accommodation in Bulgaria can be a complex process, which is why we\u2019ve created a simple and intuitive interface so you can book your apartment in just a few clicks.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t<\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\tContact Us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t1. How do I book an apartment on the website?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Select your property and dates on the calendar, click the “Book” button, and follow the instructions. Once your details are confirmed and payment is made, the reservation is secured for you.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t2. What payment methods do you accept?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We accept Visa and Mastercard. All transactions are processed through the secure Viva.com payment service, ensuring the safety of your data.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t3. Is it safe to pay for a booking on the website?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes. We use SSL encryption. We do not store your card details\u2014they are processed directly by the payment system in full compliance with PCI DSS standards.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t4. Is a security deposit required upon check-in?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, a security deposit is required for most properties. It is fully refundable upon checkout following a successful inspection of the apartment.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Immediately after successful payment, a booking confirmation and an official invoice from our company, SER SCHEMA EOOD, will be sent to your email.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t6. What are the check-in and check-out times?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Standard check-in is from 14:00 (2:00 PM), and check-out is by 11:00 AM. If you require different timing, please contact us in advance.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t7. Is a late (overnight) check-in possible?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, we provide late check-in services. Most complexes offer contactless self-check-in via a secure key box.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t8. Are bed linens and towels provided in the apartments?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, all our properties are equipped with fresh bed linens and a set of towels for every guest.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t9. How do I get there from Burgas Airport?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You can book a transfer through us. Our driver will meet you with a name sign and take you directly to the entrance of the complex. Taxis and public transport are also available.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t10. Are pets allowed?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The rules depend on the specific property. Each listing indicates whether pets are permitted.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t11. Who operates the Rentalistic website?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The website is operated by SER SCHEMA EOOD, an officially registered Bulgarian company. We operate in the Bulgarian real estate market and guarantee the legality of all transactions.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t12. What should I do if there are technical issues?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We are always available. You can message us via messenger or call the number provided in your booking confirmation. As a management company, we will promptly send a technician to resolve any malfunction.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t13. Are the photos on the website real?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, all photos on the Rentalistic website are current. We personally inspect every property and conduct professional photo shoots to ensure you get exactly the home you chose.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t14. What if the property becomes unavailable?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We guarantee your stay. As an official management company, we take legal responsibility for your booking. In the extremely rare event of force majeure (e.g., a utility failure in the building), we commit to providing an alternative option of equal or higher standard in the same area at no extra cost.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Frequently Asked Questions (FAQ) Do you have questions about booking or your stay? You\u2019ve come to the right place! Below, we\u2019ve gathered answers to the most common questions from our guests. If you can\u2019t find the information you need, our support team is always ready to help you personally. At Rentalistic, we prioritize your comfort …<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-42859","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/rentalistic.com\/en\/wp-json\/wp\/v2\/pages\/42859","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rentalistic.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rentalistic.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rentalistic.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/rentalistic.com\/en\/wp-json\/wp\/v2\/comments?post=42859"}],"version-history":[{"count":7,"href":"https:\/\/rentalistic.com\/en\/wp-json\/wp\/v2\/pages\/42859\/revisions"}],"predecessor-version":[{"id":43004,"href":"https:\/\/rentalistic.com\/en\/wp-json\/wp\/v2\/pages\/42859\/revisions\/43004"}],"wp:attachment":[{"href":"https:\/\/rentalistic.com\/en\/wp-json\/wp\/v2\/media?parent=42859"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}