Do you have questions about booking or your stay? You’ve come to the right place! Below, we’ve gathered answers to the most common questions from our guests. If you can’t find the information you need, our support team is always ready to help you personally.
At Rentalistic, we prioritize your comfort and time. We know that finding the perfect accommodation in Bulgaria can be a complex process, which is why we’ve created a simple and intuitive interface so you can book your apartment in just a few clicks.
Select your property and dates on the calendar, click the “Book” button, and follow the instructions. Once your details are confirmed and payment is made, the reservation is secured for you.
We accept Visa and Mastercard. All transactions are processed through the secure Viva.com payment service, ensuring the safety of your data.
Yes. We use SSL encryption. We do not store your card details—they are processed directly by the payment system in full compliance with PCI DSS standards.
Yes, a security deposit is required for most properties. It is fully refundable upon checkout following a successful inspection of the apartment.
Immediately after successful payment, a booking confirmation and an official invoice from our company, SER SCHEMA EOOD, will be sent to your email.
Standard check-in is from 14:00 (2:00 PM), and check-out is by 11:00 AM. If you require different timing, please contact us in advance.
Yes, we provide late check-in services. Most complexes offer contactless self-check-in via a secure key box.
Yes, all our properties are equipped with fresh bed linens and a set of towels for every guest.
You can book a transfer through us. Our driver will meet you with a name sign and take you directly to the entrance of the complex. Taxis and public transport are also available.
The rules depend on the specific property. Each listing indicates whether pets are permitted.
The website is operated by SER SCHEMA EOOD, an officially registered Bulgarian company. We operate in the Bulgarian real estate market and guarantee the legality of all transactions.
We are always available. You can message us via messenger or call the number provided in your booking confirmation. As a management company, we will promptly send a technician to resolve any malfunction.
Yes, all photos on the Rentalistic website are current. We personally inspect every property and conduct professional photo shoots to ensure you get exactly the home you chose.
We guarantee your stay. As an official management company, we take legal responsibility for your booking. In the extremely rare event of force majeure (e.g., a utility failure in the building), we commit to providing an alternative option of equal or higher standard in the same area at no extra cost.
