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Terms & Conditions

Effective Date: May 8, 2026

Owner and Management Company (Operator): SER SCHEMA EOOD (UIC/EIK: 207233087), a registered person under the VAT Act (BG207233087).

Registered Office Address: Republic of Bulgaria, Nesebar (8240), Sunny Beach West, “Casa Bravo 2” Complex, Floor 2, Apartment D22.

These Terms and Conditions constitute an official public offer and represent a legally binding agreement (hereinafter referred to as the “Agreement”) between the management company SER SCHEMA EOOD, operating under the brand Rentalistic (hereinafter referred to as the “Lessor” or “Operator”), and the user of the platform and services (hereinafter referred to as the “Tenant” or “Guest”).

By completing a booking on the rentalistic.com website or by making a payment via an invoice (link) issued by the Operator, the Tenant confirms that they have fully, carefully, and consciously read the text of this Agreement, unconditionally accept all its terms (accept the offer), and undertake to comply with them strictly.

1. Subject of the Agreement and Identification

  • 1.1. Under this Agreement, the Lessor undertakes to provide the Tenant, for a set fee, with temporary paid possession and use of an isolated residential premises (hereinafter referred to as the “Property”) for the purposes of short-term or medium-term accommodation. The Tenant undertakes to accept the Property, use it strictly for its intended purpose, and pay for services in a timely manner as established by this Agreement.

  • 1.2. The Tenant bears full personal responsibility for providing accurate identification and passport data (both their own and for all persons cohabitating with them). This information is critically necessary for the mandatory registration of guests in the Unified Tourist Information System (ESTI) of the Ministry of Interior and the Ministry of Tourism, in strict compliance with the requirements of the Tourism Act of the Republic of Bulgaria.

2. Handover Procedure and Digital Documentation

  • 2.1. The Parties have mutually agreed not to draw up a traditional paper Handover Protocol. The procedure of digital photo and video recording of the Property’s condition is recognized as a full legal equivalent of a physical document.

  • 2.2. The Property is handed over to the Tenant in a condition fully suitable for safe and comfortable living, with technically sound equipment, furniture, and utilities. The Tenant is obliged to perform an independent visual inspection of the Property within 2 (two) hours of gaining actual access (check-in). The Tenant must immediately notify the Lessor of any identified malfunctions, property damage, or cleanliness issues via the agreed communication channels (per Section 6.1), accompanied by supporting photo or video evidence.

  • 2.3. In the absence of a motivated written notification from the Tenant within the period specified in Section 2.2, the Property and all items therein are considered accepted by the Tenant in fully sound condition, without defects or complaints. Any subsequent claims by the Tenant regarding malfunctions not recorded and reported to the Operator at check-in shall have no legal force and will not be accepted by the Lessor.

  • 2.4. Photo and video materials taken by an authorized representative of the Lessor (or the cleaning service) immediately after the Tenant’s departure are unconditionally recognized by the Parties as proper, objective, and sufficient evidence of the Property’s condition at the time of return.

3. Financial Terms and Payment Procedure

  • 3.1. A booking is considered finalized and guaranteed only after the Tenant makes a 100% (one hundred percent) prepayment of the total accommodation cost, unless otherwise expressly provided by the special conditions of the selected rate or a separate written agreement between the Parties.

  • 3.2. To ensure proper fulfillment of obligations (including property preservation, compliance with house rules, and key return), the Tenant pays a Security Deposit. The Lessor has the unconditional right to unilaterally withhold funds from the Security Deposit for: payment of fines, compensation for the cost of repairing damaged property, replacement of lost keys/fobs, or payment for additional specialized (professional) cleaning.

  • 3.3. All electronic payment transactions on the platform are carried out through secure cryptographic gateways of certified providers (including viva.com). Detailed procedures for payment processing, storage of card data, and transaction security are regulated by the separate Payment & Security policy.

4. Rules of Use and Fines

  • 4.1. Intended Use: The Property is provided exclusively for the personal residence of the number of persons declared during booking. Use of the Property for any commercial purposes (office, warehouse, client reception), unauthorized subletting, or hosting large noisy events (parties) constitutes a gross and material breach of the Agreement. Discovery of such facts entails immediate termination of the Agreement and eviction of the Tenant without refund of paid funds or the Security Deposit.

  • 4.2. No Smoking Policy: Smoking tobacco products, using electronic cigarettes, tobacco heating systems (IQOS, glo, etc.), vapes, or hookahs is strictly prohibited in all interior areas (including living rooms, bathrooms, corridors, and balconies/terraces with open doors to the room). For violation of this clause, a fixed fine of €200 (two hundred euros) will be withheld from the Security Deposit. This amount is a fixed compensation for the Lessor’s expenses for emergency ozonation of the premises and specialized chemical cleaning of textiles (curtains, upholstered furniture, mattresses).

  • 4.3. Pet Policy: The presence of any pets (including birds and reptiles) in the Property without the prior, express written consent of the Lessor is strictly prohibited. In case of an unauthorized pet, the Tenant is obliged to pay a fine of €100 (one hundred euros) and fully reimburse actual costs for hypoallergenic disinfection and deep cleaning.

  • 4.4. Quiet Hours: The Tenant is obliged to strictly observe the quiet hours and public order established by the Law on Protection from Environmental Noise of the Republic of Bulgaria. It is strictly forbidden to create noise, play loud music, or perform other actions disturbing neighbors between 14:00 and 16:00 and between 22:00 and 08:00. Violation of quiet hours resulting in neighbor complaints or police calls is a basis for immediate early termination of the Agreement by the Lessor with the retention of all paid amounts.

5. Liability and Force Majeure

  • 5.1. The Tenant bears full, unlimited financial liability for the safety of the interior finish, furniture, appliances, engineering equipment, and interior items of the Property for the entire duration of their stay. In case of damage or destruction of property, the Tenant must reimburse the Lessor for 100% (one hundred percent) of the current market value for restoration or purchase of similar new property (including all logistics costs for delivery and installation).

  • 5.2. The Lessor is not legally or financially liable for temporary interruptions in utilities (electricity, water, internet, elevator operation) occurring through no fault of their own, but due to accidents or maintenance work by utility companies, city services, or the residential complex management. The Lessor is also not responsible for the safety of the Tenant’s personal valuables, documents, or cash left in the Property (including those left outside a provided safe).

  • 5.3. All procedures related to changing stay dates, cancellation by either Party, and refund procedures are strictly regulated by the Cancellation & Refund document, which is an integral part of these Terms.

6. Legal Force of Electronic Communications

  • 6.1. The Parties unconditionally recognize the full legal force of any correspondence conducted via official email or instant messaging systems (WhatsApp, Telegram, Viber) linked to the contact phone numbers provided by the Parties during booking.

  • 6.2. All aforementioned electronic correspondence, including sent media files, is equated to official written documents and Supplementary Agreements. It possesses evidentiary force and is accepted by any judicial or administrative authorities. Messages are considered officially delivered at the time of sending, as confirmed by the technical status (“delivered” or “read”).

7. Confidentiality and Data Protection

  • 7.1. By accepting these Terms, the Tenant gives voluntary and informed consent to the processing of their personal data by the Administrator for the purpose of executing the Rental Agreement and complying with migration legislation. The detailed procedure for collection, storage, cross-border transfer, and protection of data is established in the Privacy Policy.

  • 7.2. Terms for the use of analytical and functional cookies on the Rentalistic web platform are defined in the separate Cookie Policy.

8. Applicable Law and Dispute Resolution

  • 8.1. The material and procedural law of the Republic of Bulgaria shall apply to the legal relations of the Parties arising from or related to the execution of this Agreement.

  • 8.2. All disputes, claims, and disagreements that cannot be settled out of court through peaceful negotiations shall be subject to mandatory consideration in the competent court at the location of the Lessor’s official legal address (Nesebar or Burgas, Republic of Bulgaria).

9. Final Provisions

  • 9.1. In case of a threat of emergency (smoke, water leaks) or in the total absence of communication with the Tenant for more than 24 (twenty-four) consecutive hours, the Lessor reserves the right to unimpeded and emergency access to the interior of the Property (using a backup set of keys) to prevent material damage to the property or building.

  • 9.2. Full official information about the owner of the Rentalistic website, including tax and registration details and contact information, is located in the public Legal Information section.